Privacy Policy

Overview

This policy explains what information Ciel collects, how we use it, and the choices you have.

What we collect

When you place an order or contact us, we collect the details you give us, such as your name, email address, shipping address and phone number.

Payments are handled by our payment provider. Ciel does not see or store your full card details.

How we use it

We use your information to process and deliver orders, handle returns and warranty requests, answer your questions, and, if you ask us to, let you know about new pieces.

Sharing

We share information only as needed to run the shop: with our payment provider, shipping carriers, and, for curated pieces, the manufacturer when it is needed to fulfil an order or a warranty claim.

We do not sell your personal information.

Cookies and third parties

This site uses fonts served by Google Fonts, which means your browser connects to Google to load them. We do not use advertising trackers.

Keeping your information

We keep order records for as long as needed to provide our services and meet legal and tax obligations.

Your choices

You can ask us to see, correct or delete the personal information we hold about you, or to stop sending you updates, at any time.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.